Contact Information
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For questions or concerns, please do not hesitate to contact me by e-mail. Questions about the status of your order are generally handled within one business day, because they are automatically forwarded to our shipping warehouse. Other questions may take a day or two, or as much as a few days. I am often away from the business for several days at a time, so if you do not get an immediate reply, please be patient. Click the words "Order Status" to send an e-mail regarding the status of your order.
Click the word "Other" to send an e-mail regarding anything else.
If necessary, telephone me at 1-(403)219-8820. Please note that it is not possible to place orders by phone. Orders must be placed on-line. I have no way of processing orders and payments manually. Telephone may seem like the fastest and easiest way to contact me, but it is actually just about the worst. It may take me many days to return your call. This is not because I want to be hard to reach. It's because this is a very small business to which I cannot devote much time away from my day job. I travel frequently, I have no employees to whom I can delegate, and I do not maintain a regular office. It is not unusual for me to be away from the telephone for up to two weeks. Please note that if you telephone from outside Canada or the U.S., you may have to dial 001 followed by the numbers above.
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