Customer Service

Regarding our commitment to Customer Service...

Many people say it's the best.

Some say it's the worst.

The fact is, both are correct.

When everything is working the way it's supposed to, our customer service is excellent.

We experience very few mistakes. However, sometimes, despite everybody's best efforts, the wheels fall off.

Our customer sends us an e-mail about a problem. We fix the problem, promptly, and fairly. We re-ship at our expense, overnight if necessary. We refund payments if that's the right thing to do. We do whatever we can to solve problems.

That's when our customers tell us our service is excellent.

But, frankly, sometimes our customer service is rotten.

That's because when something goes wrong, your normal response is often to pick up the telephone. Then you discover, you can't get anybody to answer the phone.

And it's true. You can't. Phone contact is just about impossible.

Let me explain:

This is a very small business, probably smaller than you could ever imagine. I operate the business part-time, and by myself, and I have a day job. There is no office.

The shipping warehouse in Idaho doesn't offer call center services.
So the phone just rings, and rings, and rings, and you get more and more angry.

So to be sure you get the best possible customer service, not the worst, please contact by e-mail, using the e-mail address in this link:

The e-mail address in this link is monitored every business day, during business hours, by the people at our Nampa, Idaho shipping warehouse. They ship for me and several dozen other on-line stores. They can't take orders (because they can't process payments), or give technical advice, but service issues are resolved promptly.

You can also e-mail me directly: I try to look after e-mails every day, although I sometimes have to miss a day or two if I'm traveling. If you bypass the customer service link and e-mail me directly, sometimes all I can do is forward your e-mail to the warehouse, which only delays things. So don't hesitate to contact me, but give some thought to e-mailing the warehouse first regarding shipping issues.

Like the people at the warehouse, I also can't take orders (because I can't process payments), but I welcome your technical or general questions, suggestions, or comments.

Because we offer truly rotten service with regard to phone contact, we try to give the best possible service every other way.

Please address postal mail to our PO box:
    Frugal Photographer
    52,011 311 16th Ave NE
    Calgary, AB T2E 8K9
    Canada

Local pickup in Calgary is unfortunately not possible, because nothing is in stock in Calgary. It has proven impractical to try to keep adequate stocks in both Calgary and Nampa.