Orders are shipped from Calgary, via FedEx or Canada Post. Some orders to US addresses are shipped from Nampa, Idaho using the USPS First Class Parcel service. Due to packaging regulations, I am not allowed to ship to Germany. This is the German government's choice, not mine.
Side note for Canadian customers only: Canada Post lets me ship a padded envelope worldwide for under $13, but if I ship it to a Canadian address, it's seldom less than $23. I have no idea why. Maybe you should ask your MLA.
Orders to Europe, Australia/New Zealand, and the rest of the world are from Calgary using Canada Post's Tracked Packet service (must be under 1 kg). For some reason, tracked shipping to Italy is ridiculously expensive. Email me if you need more information.
If I have what you need in stock in Calgary, local pickup can usually be arranged if I'm in town. I enjoy meeting my Calgary customers.
Special shipping requirements can always be accommodated. Just send an email before you place your online order.
We have shipped to every continent, including Antarctica. We ship to all countries except for a few that are serious fraud havens. You know who you are.
You can return items that were shipped in error, or that arrived damaged, or for any other legitimate reason. Let me know if you want a refund or replacement. Notify me by email and I will arrange for a pre-paid return label.